Shipping policy

Made-to-Order Products

Faithfully HUMBLE™ products are made to order. This means your order is prepared specifically after your purchase is placed.

Please review your order carefully before submitting it to ensure that your shipping address, size, color, and other order information are correct.

Processing Time

Orders are processed and prepared within 7–10 business days before shipment.

Business days do not include weekends or holidays.

The 7–10 business day timeframe is the processing and preparation period. It is not the shipping transit or delivery timeframe.

Shipping Time

Shipping transit time begins after your order has been processed and shipped.

Once your order has shipped, delivery time will depend on the shipping method selected and the carrier's delivery schedule.

Faithfully HUMBLE™ cannot guarantee an exact delivery date once an order has been transferred to the shipping carrier.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery destination

  • Package weight

  • Available shipping method

The applicable shipping cost will be shown before you complete your purchase.

Shipping Locations

Faithfully HUMBLE™ currently ships within the United States only.

International shipping is not available at this time.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your shipment confirmation.

Shipping Delays

Faithfully HUMBLE™ is responsible for preparing and shipping orders within the stated processing timeframe.

Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, service disruptions, or other circumstances outside of Faithfully HUMBLE™'s control may affect the final delivery date.

If you experience an issue with your shipment, please contact Faithfully HUMBLE™ so that we can assist you with determining the appropriate next steps.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact Faithfully HUMBLE™ as soon as possible.

Because products are made to order and orders move into processing after purchase, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Additional shipping charges resulting from an incorrect address, returned package, or required reshipment may be the responsibility of the customer.

Packages Marked Delivered

If tracking information shows that your package was delivered but you cannot locate it, first check the delivery area and confirm that the shipping address on your order was correct.

You should also contact the shipping carrier regarding the delivery.

If you still need assistance after checking with the carrier, contact Faithfully HUMBLE™ with your order information.

Lost Packages

If tracking indicates that a shipment may be lost in transit, contact Faithfully HUMBLE™ with your order number and tracking information.

We will review the available shipment information and assist with determining the appropriate next steps with the shipping carrier.

Size Exchange Shipping

Faithfully HUMBLE™ allows size exchanges only, subject to the applicable Return and Exchange Policy.

Customers are responsible for the cost of:

  • Shipping the original item back for an approved size exchange

  • Shipping the replacement item to the customer

Please review the Return and Exchange Policy for complete exchange requirements.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, contact Faithfully HUMBLE™ with your order information and details about the issue.

These situations are handled separately from normal size exchanges.

Customers will not be treated as responsible for shipping costs associated with an error caused by Faithfully HUMBLE™ or an approved defective product claim.

Questions About Your Order

For questions regarding processing, shipping, tracking, or delivery concerns, contact Faithfully HUMBLE™ through the customer contact information provided on the website.

Please include your order number when contacting us about an existing order.